Get your shopping fix 7 days a week;
|Monday||08:00 – 17:30|
|Tuesday||08:00 – 17:30|
|Wednesday||08:00 – 17:30|
|Thursday||08:00 – 17:30|
|Friday||08:00 – 17:30|
|Saturday||08:00 – 17:30|
|Sunday||10:00 – 16:00|
Please see individual store pages for opening times. Opening times are subject to change and will vary at peak times throughout the year.
The Alhambra Shopping Centre is in the heart of Barnsley Town Centre, and is just a short walk from Barnsley interchange.
Sat Nav users please use S70 1TY which will take you to the entrance of our multi storey car park, on Lambra Road.
From the M1 Junction 37, follow the signs for Barnsley Town Centre. At Townend roundabout, take the fourth exit continuing the A628 (Westway). At the next roundabout, bear left onto Wesley Street (Alhambra Shopping Centre is now on your left) and our car park entrance is left at the bottom on, Lambra road.
From the M1 Junction 36, follow the A61 for approximately 3.5 miles. At the Alhambra roundabout take the second exit onto Wesley Street, our car park entrance is left at the bottom on, Lambra Road.
By bus or train:
The Barnsley transport interchange is only five minutes’ walk to the Centre with buses and trains regularly operating in and out of Barnsley interchange throughout the week. For help with journey planning, please contact Travel South Yorkshire;
Travel South Yorkshire journey Planner:
Tel: 01709 515151
Our car park is certified by the Safer Parking Scheme so, you can be sure that your vehicle is left in safe hands while you enjoy your shopping trip. The multi-story car park has 482 parking spaces with dedicated parking bays for disabled parking and Parent & Baby parking on levels 2a, 3a and Gallery level.
The main entrance to our car park is via Lambra Road off the Alhambra roundabout. Sat Nav users please enter S70 1SF to access the car park entrance.
Maximum vehicle height for the Car Park is 1.98m
We are pleased to announce that from 12th April 2021 all blue badge holders will be able to claim FREE parking at Alhambra Shopping Centre. For more information please see the News section of our website
Car Park Opening Times
|Monday||07:00 – 18:00|
|Tuesday||07:00 – 18:00|
|Wednesday||07:00 – 18:00|
|Thursday||07:00 – 18:00|
|Friday||07:00 – 18:00|
|Saturday||07:00 – 18:00|
|Sunday||08:00 – 16:00|
|Bank Holidays||08:00 – 16:00|
Last entry 5.30pm – exit until 6.00pm
|Up to 2 hours||£2.00|
|Up to 5 hours||£3.00|
|All day parking||£6.00|
|Sundays & Bank Holiday Mondays||FREE|
|Blue Badge Holders||FREE|
|Lost ticket charge||£6.00|
Our pay stations accept cash, card and contactless payments when you are ready to leave.
Services & Facilities
Here you will find all the information you will need for a visit to Alhambra Shopping Centre including Customer Services, toilet facilities, Wi-Fi services and more. If you are looking for information regarding a specific store, please visit our Shop & Dine section.
The Customer Service desk is located on the upper level outside The Entertainer Toy Shop at the top of the single escalator.
Our knowledgeable and friendly staff will assist with any enquiry you may have, from store locations, centre events to lost property and local information.
You can contact Customer Services by calling 01226 295355 or email firstname.lastname@example.org
We are pleased to be able to offer a photocopy, printing, and banner service for a small fee. For more information regarding any of these services please contact Customer Services on 01226 295355 or email email@example.com
If you’ve lost a personal item whilst in centre or you’ve found something during your visit, please visit the Customer Service team who will be happy to help reunite you with your lost belongings. All items handed in are logged and retained for one month.
If you think you’ve lost a personal item in the centre and have already left, please call Customer Services on 01226 295355.
Amazon Lockers are self-service kiosks where you can receive or return your Amazon.co.uk parcels. You can select a locker location and collect or drop off your parcel at a time that’s convenient for you. Just select amazon locker honolulu at the checkout.
Cash machines can be found next to Voadfone at the bottom of the main staircase, NM Money at the main Cheapside entrance and inside Wilko on the Upper Level.
All our customers can enjoy fast and reliable internet access wherever you are within the Centre.
Just select ‘AlhambraFreeWiFi’ from your available networks.
Family Friendly Services
We have dedicated parent & child parking bays which are wider, making it easier to get in and out of the car with prams and pushchairs. You can find them on level 2a and gallery level of our multi-storey car park.
Parent and child room
For some privacy during your shopping trip, we have a parent and child room, next to the toilet facilities on the upper level. It’s a good spot to breastfeed and do a quick nappy change in a safe and clean environment. We are proud to be part of the breast-feeding friendly scheme.
Most cafés and restaurants offer highchairs and bottle warming service.
Child Safe Scheme
Alhambra Shopping Centre is a dedicated to being a child-safe area and staff are trained to deal with lost children. However, losing a child, even for a few moments can be very distressing and our Child Safe Scheme can help reassure and get help fast. The scheme ensures that should your youngster wander off or become lost are easily and quickly reunited with their parent or guardian. Upon your arrival to the Centre, visit our customer service desk and pick up a free wrist band, put your contact details on the band and fix it to your child’s wrist.
Our washroom facilities can be found on the upper level of the centre near the main entrance to the car park.
Disabled toilet can also be found here which is part of the national RADAR scheme. Keys are available from the Customer Service Desk on the upper level outside The Entertainer Toy Shop.
We also have a Parent & Baby room which offers baby changing facilities, a kiddie’s toilet and breast-feeding cubicle. We are proud to be part of the breast-feeding friendly scheme.
At this time, we have increased the cleaning regime and checks in the facilities to ensure the highest standard of hygiene. Our toilets will close at 5.30pm Monday – Saturday and 4.00pm Sunday for a daily deep clean of the facilities.
We hope that your visit to Alhambra Shopping Centre is a pleasant experience but recognise that for some guests with disabilities, it can be daunting and can often cause anxiety and frustration in a busy destination such as ours. We are here to help!
If you can’t find the information you need please don’t hesitate to contact us.
Customer lifts can be found within the car park on every level, gaining access to shopping via level 3a. Lifts are also available at the main Cheapside entrance and in the main atrium providing access to all shopping levels. All our lifts are wheelchair friendly and have low level buttons and ramps for easy access.
Disabled parking spaces with easy access to the centre are located on level 3a and the gallery level. See Parking for more information.
You’ll find our toilet facilities located on the upper level close to the main car park entrance. They include changing facilities for families and adapted facilities for disabled users. See Customer Toilets for further information
Several of our key staff are trained in Adult Mental Health First Aid (MHFA) so if you are struggling while in the centre or see another member of the public in distress please contact a member of staff.
We operate a 24-hour CCTV system and have a dedicated, friendly, and helpful security team so please feel free to approach a member of staff for help. Our team patrol the Shopping Centre and car parks on a regular basis. They ensure the safety and well-being of both our shoppers and our retailers. Their responsibility is to maintain a welcoming, peaceful, and safe environment in and around the centre. Any unusual or undesirable activities should immediately be brought to their attention. They can be reached by telephone on 01226 295355.
All Alhambra Centre Security Officers are First Aid trained and available to assist in all incidents. If you experience a problem whilst in the centre, report it to a member of staff (identifiable in their Q3 Services uniform) as soon as possible and first aid will come to you. You have the right to refuse first aid and any further medical assistance.
Plan your visit and find your favourite store with our handy centre map
Alhambra Shopping Centre has many advertising and promotional opportunities available throughout the Centre both for retailers and external companies. A copy of the latest commercial opportunities brochure can be downloaded here.
For all advertising opportunities within the centre please contact:
Deputy Manager & Head of Marketing
Tel: 01226 295355
Promotion Space / RMU Bookings
For promotion space or RMU bookings please contact:
Tel: 01226 295355
Digital Screen Advertising
For digital screen advertising enquiries, contact our media partners, Boomerang Media – Boomerang Media offer effective and targeted out of home advertising solutions within premium environments, providing brands with a unique and valuable opportunity to engage with those desirable, hard to reach people.
Tel: 01252 368 368
Other media throughout the Centre include:
Lift door graphics – Limited Space 07463 106354
T: 0203 058 0552
T: 0113 450 7008
1. About this Policy
Barnsley Shopping Centre Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits our website and will only collect and use personal data in the ways that are described below, in a manner that is consistent with our obligations and your rights under the law.
Our website may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.
Please read this policy carefully and ensure that you understand it. You will be required to read and accept this policy when using any form on our website. If you do not accept and agree with this policy, you must stop using our website immediately.
2. Definitions & Interpretation
In this policy, the following terms shall have the following meanings:
means a small text file placed on the device you use to visit our website which may hold data about you. Details of the cookies used by our website are set out in this policy;
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;
means the General Data Protection Regulation;
means any and all data that relates to a person who can be directly or indirectly identified by that data. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and
“we/us/our/our business/Alhambra Centre/Alhambra Shopping Centre”
means Barnsley Shopping Centre Ltd, a limited company registered in England under company number 53745 (Registered in Guernsey), whose registered and main trading address is Alhambra Centre Management, Cheapside, Barnsley, South Yorkshire, S70 1SB.
3. Information About Us
Alhambra Shopping Centre
Our website is owned and operated by Barnsley Shopping Centre Ltd, a limited company registered under company number 53745 (Registered in Guernsey), whose registered and main trading address is Alhambra Centre Management, Cheapside, Barnsley, South Yorkshire, S70 1SB.
Data Protection Officer
Please contact our Data Controller with any enquiries in regards to your data.
Address: FOA: Data Protection Officer, Alhambra Centre Management, Cheapside, Barnsley, South Yorkshire, S70 1SB.
4. Third Parties Named in this Policy
Facebook, Inc.,1601 Willow Road, Menlo Park, CA 94025, United States
If you are in the EU, contact Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland. Link to Facebook Policies
The Rocket Science Group LLC d/b/a MailChimp, a State of Georgia limited liability company, United States Link to MailChimp Policies
Krystal Hosting Ltd
Krystal Hosting Ltd host our website. Read more about their policies by clicking here
5. How You Can Control Your Data
As a ‘data subject’, you have the following rights under the GDPR, which this policy and our use of personal data have been designed to uphold:
- The right to be informed about our collection and use of personal data;
- The right of access to the personal data we hold about you;
- The right to rectification if any personal data we hold about you is inaccurate or incomplete;
- The right to be forgotten – i.e. the right to ask us to delete any personal data we hold about you;
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to use with another service or organisation);
- The right to object to our use of your personal data for particular purposes; and
- Rights with respect to automated decision making and profiling.
In addition to your rights under the GDPR, when you submit personal data via our website, you may be given options to control how we use your data for direct marketing purposes (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in the footer of our emails).
You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.
If you have any cause for complaint about our use of your personal data, please contact our Data Controller and we will act accordingly. If we are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office (ICO).
For further information about your rights, please contact the ICO or your local Citizens Advice Bureau.
6. What Data Do We Collect?
- email address;
- telephone number;
- mobile number;
7. Why Do We Collect Your Data?
Our purposes for collecting your data are:
- to provide you with information or services you have requested via our website;
- to inform you of news and offers regarding our services;
- to provide access to our website;
- to personalise and tailor your experience on our website;
- to reply to your correspondence;
- with your permission and/or where permitted by law, to send emails to you which you have opted-in to (you may unsubscribe or opt-out at any time by using the link in our email footer or contacting our Data Controller);
- to analyse your use of our website and gather feedback to enable us to continually improve our website and your user experience;
We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that we fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
Our legal basis for collecting your personal data is based on your expressed consent, given via our website.
8. How Do We Transmit & Store Your Data?
Data security is very important to us, and to protect your data we have taken suitable measures to safeguard and secure data collected through our website.
Our website holds an SSL certificate, which ensures that data you send or receive through our website is secure and private. Our website is hosted by 123 Reg, whose secure servers ensure your data is transmitted privately. Please find a link to their policies in this policy.
Your personal data is received by us and stored within our premises on secure servers, accessible only via our password-protected computers.
9. How Long Do We Keep Your Data?
Data you provide to us with your expressed consent for email marketing, is retained for as long as we have your permission to keep it. You may choose to unsubscribe from our emails at any time, using the link in the footer of the email.
If you email us directly, your data is only retained for the time it takes us to process and respond to your email.
We will comply with our obligations and safeguard your rights under the GDPR at all times. You have the right to withdraw your consent to Us using your personal data at any time, and to request that we delete it.
10. Do We Share Your Data?
By using our website, you consent to our sharing your data with certain trusted third parties, including Google and Facebook, whose details are set out in this policy.
When you consent to email marketing on our website, your data is shared with MailChimp, whose details are set out in this policy.
Some or all of your data may be stored in the USA, which sits outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our website and submitting information to us. The USA has been given an adequacy decision as a data processor by the European Commission.
Please note that we do not control the activities of such third parties, nor the data they collect and use and advise you to check the privacy policies of any such third parties.
We will not share any of your data with any third parties for any purposes, unless you have consented to it via our website.
In certain circumstances, we may be legally required to share certain data held by us, which may include your personal data, for example, where we are involved in legal proceedings, where we are complying with legal obligations, a court order, or a governmental authority.
We may sometimes contract with third parties to supply services to you on our behalf. These may include payment processing, delivery of goods, search engine facilities, advertising, and marketing. In some cases, the third parties may require access to some or all of your data. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, our obligations, and the obligations of the third party under the law.
We may compile statistics about the use of our website including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as advertisers. Data will only be shared and used within the bounds of the law.
11. How Can You Control Your Data?
You may access our website without providing any data at all. However, to use all features and functions available on our website you may be required to submit or allow for the collection of certain data.
You have the right to ask for a copy of any of your personal data held by us (where such data is held). Under the GDPR, no fee is payable and we will provide any and all information in response to your request free of charge. Please contact our Data Controller for more details.
You can at any time change or withdraw your consent from the Cookie Declaration on our website.
Your consent applies to the following domains: alhambracentre.co.uk
What are cookies?
The third-party cookies used on our websites are used mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.
What types of cookies do we use?
The below list details the cookies used in our website.
|cookielawinfo-checbox-functional||The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".|
|cookielawinfo-checkbox-performance||This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".|
|cookielawinfo-checbox-analytics||This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".|
|cookielawinfo-checbox-others||This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.|
|cookielawinfo-checkbox-necessary||This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".|
How can I control the cookie preferences?
You can manage your cookies preferences by clicking on the “Settings” button and enabling or disabling the cookie categories on the popup according to your preferences.
In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. To find out more out more on how to manage and delete cookies, visit wikipedia.org, www.allaboutcookies.org.
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13. What Happens If Our Business Changes Hands?
We may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of our business. Any personal data that you have provided will, where it is relevant to any part of our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this policy, be permitted to use that data only for the same purposes for which it was originally collected by us.
In the event that any of your data is to be transferred in such a manner, you will be contacted in advance and informed of the changes. When contacted you will be given the choice to have your data deleted or withheld from the new owner or controller.
14. Making a Complaint
If for whatever reason you wish to make a complaint about us, our team or the services delivered, you may do so. When we receive a complaint we make up a file containing the details of the complaint. This normally contains the identity of the complainant and any other individuals involved in the complaint.
We will only use the personal information we collect to process the complaint and to check on the level of service we provide. We will only retain information whilst the investigation is ongoing and will delete any information on completion of the complaints activity.
We may change this policy from time to time (for example, if the law changes). Any changes will be immediately posted on our website and you will be deemed to have accepted the terms of the policy on your first use of our website following the alterations. We recommend that you check this page regularly to keep up-to-date.
Last updated: 24th July 2021
This Policy applies to personal data collected by CCTV and or Electronic Access Control Systems (EACS) at The Alhambra Shopping Centre.
Closed Circuit Television (CCTV), Body Worn Cameras & Electronic Access Control Systems are in operation at The Alhambra Shopping Centre.
Where these systems are able to process Data which by itself or with other Data available to us can be used to identify you, this is known as Personal Data.
This data protection policy sets out how we use that personal data.
We take the security of your personal data very seriously and take a stringent approach to data protection including its secure storage and taking the appropriate technical, physical and organisational steps to protect it. We regularly evaluate whether it is necessary and proportionate to use a CCTV system for which we are responsible as Data Controllers. We have conducted a privacy impact assessment and an annual audit is undertaken to ensure that correct legal procedures are followed.
We have also had a Lawful Purpose Assessment conducted and documented and then this is reviewed annually.
Prior to disclosing any CCTV footage, we seek the advice of a specialist data protection advisory service Datpro to protect your personal data from inappropriate or wrongful disclosure.
Your data will not be processed or stored outside of the European Economic Area (EEA)
The types of personal data we collect and use
CCTV and Body Worn Cameras; the lawful basis for processing personal data by the use of these systems are: For the legitimate interest of The Alhambra Shopping Centre as the Data Controller or that of other persons or organisations.
We will use the data obtained from CCTV images for the purposes set out below
For the purposes of,
- Good property management.
- Maintaining the security of the premises and the prevention and investigation of crime.
- To monitor goods and services.
- For health and safety.
- For Protecting the rights, property and for the personal safety of the occupiers of the buildings, including the staff and the tenants, visitors to the buildings including, the tenant’s staff, visitors to the building or premises including members of the public and those of The Alhambra Shopping Centre.
- When you exercise your rights under data protection law and make requests.
- Based on your consent. When you request us to disclose your personal data to other people or organisations such as a company handling a claim on your behalf, or otherwise agreed to disclosures:
- For the security and wellbeing of equipment and vehicles
CCTV recorded images
Recorded images will be kept for a limited period only usually a maximum of 30 days and are then erased.
The exception being where images are required for evidential purposes or another legally valid reason including responses to your legal rights (subject rights).
The Data will be collected directly during any visits you make to The Alhambra Shopping Centre.
Electronic Access Control System the Lawful Basis for Processing Personal Data via the use of an Electronic Access Control System is:
For the legitimate interest of the data controller or that of other persons or organisations.
We will use your data for the purposes set out below
The data will be collected directly and may include a combination of the following Personal Data dependant on the system itself and its objectives.
Your photographic image
The company you work for
Your position within that company
Your vehicle registration number
Your address and contact details
The Access Control System may record the days / times that you enter and leave the premises.
This information will not be given to any third parties including your employer without first obtaining your permission and will not be used to make any automated decisions concerning your employment.
Prior to any of your data being entered or processed by or into an access control system you will be advised of the exact content of the required data and the purposes for which your data will be used.
You will have the right to question why the data is required and to object to anything that you do not want to be processed.
Where you give your consent to your personal data being processed you will have the right to withdraw that consent at any time.
Your data will only be kept within the access control system for the duration of time during which you asked to use the system in order to gain entry and to leave the premises where it is installed.
Following which your Data will be deleted from the system, for example when and if you are no longer employed in the building or are not intending to re-visit the building again.
We will process your personal data:
As necessary to comply with a legal obligation, e.g.:
- When you exercise your rights under data protection law and make requests:
- For compliance with legal and regulatory requirements and related disclosures:
- For establishment and defence of legal rights:
- For activities relating to the prevention, detection and investigation of crime:
- To verify your identity.
- For the security of the premises
- For Health and Safety
- For the safety and security of tenants, their employees and members of the public
- For Good property/estate management
Sharing of my personal data
Subject to applicable data protection law we may share your personal data with:
- Companies and other persons providing services to us:
- Courts and Law enforcement agencies to comply with legal requirements, and for the administration of justice:
- In an emergency or to otherwise protect our vital interests:
- To protect the security or integrity of our business operations and those of our tenants
- The tenants of the premises
- For Health and Safety
Automated decision making and processing
Your data will not be used in order to make any automated decisions which may or could significantly affect you
Your rights under applicable data protection law
Your rights are as follows:
- The right to be informed about the processing of your personal data:
- The right to have your personal data corrected if it’s inaccurate and to have incomplete personal data completed.
- The right to object to processing of your personal data:
- The right to have your personal data erased (“the right to be forgotten”)
- The right to request access to your personal data and information about how we process it (Subject Access requests)
- The right to move, copy, or transfer your personal data (data portability) and
- Rights in relation to automated decision-making including profiling
You also have the right to complain to the Information Commissioner’s office. It has enforcement powers and can investigate compliance with data protection law:
The contact details are as follows
The information Commissioners Office
Wycliffe House, Water Lane,
Wilmslow SK9 5AF
Telephone 0303 123 1113
Information Commissioners Office
45 Melville Street,
Edinburgh EH3 7HL
Telephone 0131 244 9001
Email: Scotland @ico.org.uk
Information Commissioners Office
2nd Floor, Churchill House,
Churchill Way, Cardiff, CF10 2HH
Information Commissioners Office
3rd floor, 14 Cromac Place,
Belfast BT7 2JB