Centre Information
Opening Times
Get your shopping fix 7 days a week;
| Monday | 08:00 – 17:30 |
| Tuesday | 08:00 – 17:30 |
| Wednesday | 08:00 – 17:30 |
| Thursday | 08:00 – 17:30 |
| Friday | 08:00 – 17:30 |
| Saturday | 08:00 – 17:30 |
| Sunday | 10:00 – 16:00 |
Please see individual store pages for opening times. Opening times are subject to change and will vary at peak times throughout the year.
Getting Here
The Alhambra Shopping Centre is in the heart of Barnsley Town Centre, and is just a short walk from Barnsley interchange.
By car:
Sat Nav users please use S70 1SF which will take you to the entrance of our multi storey car park, on Lambra Road.
From the M1 Junction 37, follow the signs for Barnsley Town Centre. At Townend roundabout, take the fourth exit continuing the A628 (Westway). At the next roundabout, bear left onto Wesley Street (Alhambra Shopping Centre is now on your left) and our car park entrance is left at the bottom on, Lambra road.
From the M1 Junction 36, follow the A61 for approximately 3.5 miles. At the Alhambra roundabout take the second exit onto Wesley Street, our car park entrance is left at the bottom on, Lambra Road.
By bus or train:
The Barnsley transport interchange is only five minutes’ walk to the Centre with buses and trains regularly operating in and out of Barnsley interchange throughout the week. For help with journey planning, please contact Travel South Yorkshire;
Travel South Yorkshire journey Planner:
journeyplanner.travelsouthyorkshire.com
Tel: 01709 515151
Parking Information
Our car park is certified by the Safer Parking Scheme so, you can be sure that your vehicle is left in safe hands while you enjoy your shopping trip. The multi-story car park has 482 parking spaces with dedicated parking bays for disabled parking and Parent & Baby parking on levels 2a, 3a and Gallery level.
The main entrance to our car park is via Lambra Road off the Alhambra roundabout. Sat Nav users please enter S70 1SF or use What 3 Words reference ///deflection.future.steps to access the car park entrance.
Maximum vehicle height for the Car Park is 1.98m.
Car Park Opening Times
| Monday | 07:00 – 18:00 |
| Tuesday | 07:00 – 18:00 |
| Wednesday | 07:00 – 18:00 |
| Thursday | 07:00 – 18:00 |
| Friday | 07:00 – 18:00 |
| Saturday | 07:00 – 18:00 |
| Sunday | 08:00 – 16:00 |
| Bank Holidays | 08:00 – 16:00 |
Last entry 5.30pm – exit until 6.00pm.
Access to the car park via Lambra Road after the Centre has closed.
Parking Tariff
| Up to 2 hours | £2.00 |
| Up to 5 hours | £3.00 |
| All day parking | £6.00 |
| Sundays & Bank Holiday Mondays | FREE |
| Blue Badge Holders | Concessions available |
| Lost ticket charge | £6.00 |
Our pay stations accept cash, card and contactless payments when you are ready to leave.
Parking concessions are available for blue badge holders. Please see our news article for more information.
Services & Facilities
Here you will find all the information you will need for a visit to Alhambra Shopping Centre including Customer Services, toilet facilities, Wi-Fi services and more. If you are looking for information regarding a specific store, please visit our Shop & Dine section.
Customer Services
The Customer Service desk is located on the upper level outside The Entertainer Toy Shop at the top of the single escalator.
Our knowledgeable and friendly staff will assist with any enquiry you may have, from store locations, centre events to lost property and local information.
You can contact Customer Services by calling 01226 295355
Lost Property
If you’ve lost a personal item whilst in centre or you’ve found something during your visit, please visit the Customer Service team who will be happy to help reunite you with your lost belongings. All items handed in are logged and retained for one month.
If you think you’ve lost a personal item in the centre and have already left, please call Customer Services on 01226 295355.
InPost Lockers
We’ve partnered with InPost to bring parcel lockers to Alhambra Shopping Centre to make online shopping and sending parcels super easy. The lockers are located on level 3A lobby of the car park. Find out more
Cash Machines
Cash machines can be found next to Vodafone at the bottom of the main staircase and NM Money at the main Cheapside entrance.
Wi-Fi
All our customers can enjoy fast and reliable internet access wherever you are within the Centre.
Just select ‘AlhambraFreeWiFi’ from your available networks.
Family Friendly Services
We have dedicated parent & child parking bays which are wider, making it easier to get in and out of the car with prams and pushchairs. You can find them on level 2a and gallery level of our multi-storey car park.
Parent and child room
For some privacy during your shopping trip, we have a parent and child room, next to the toilet facilities on the upper level. It’s a good spot to breastfeed and do a quick nappy change in a safe and clean environment. We are proud to be part of the breast-feeding friendly scheme.
Eating
Most cafés and restaurants offer highchairs and bottle warming service.
Child Safe Scheme
Alhambra Shopping Centre is a dedicated to being a child-safe area and staff are trained to deal with lost children. However, losing a child, even for a few moments can be very distressing and our Child Safe Scheme can help reassure and get help fast. The scheme ensures that should your youngster wander off or become lost are easily and quickly reunited with their parent or guardian. Upon your arrival to the Centre, visit our customer service desk and pick up a free wrist band, put your contact details on the band and fix it to your child’s wrist.
Customer Toilets
Our washroom facilities can be found on the upper level of the centre near the main entrance to the car park.
Disabled toilet can also be found here which is part of the national RADAR scheme. Keys are available from the Customer Service Desk on the upper level outside The Entertainer Toy Shop.
We also have a Parent & Baby room which offers baby changing facilities, a kiddie’s toilet and breast-feeding cubicle. We are proud to be part of the breast-feeding friendly scheme.
Our toilets will close at 5.30pm Monday – Saturday and 4.00pm Sunday for a daily deep clean of the facilities.
Accessibility
We hope that your visit to Alhambra Shopping Centre is a pleasant experience but recognise that for some guests with disabilities, it can be daunting and can often cause anxiety and frustration in a busy destination such as ours. We are here to help!
If you can’t find the information you need please don’t hesitate to contact us.
Customer lifts can be found within the car park on every level, gaining access to shopping via level 3a. Lifts are also available at the main Cheapside entrance and in the main atrium providing access to all shopping levels. All our lifts are wheelchair friendly and have low level buttons and ramps for easy access.
Disabled parking spaces with easy access to the centre are located on level 3a and the gallery level. See Parking for more information.
You’ll find our toilet facilities located on the upper level close to the main car park entrance. They include changing facilities for families and adapted facilities for disabled users. See Customer Toilets for further information
For further information and to help plan your visit, please see our Sensory Shopping Guide or visit our dedicated page on the AccessAble website.
Several of our key staff are trained in Adult Mental Health First Aid (MHFA) so if you are struggling while in the centre or see another member of the public in distress please contact a member of staff.
Security
We operate a 24-hour CCTV system and have a dedicated, friendly, and helpful security team so please feel free to approach a member of staff for help. Our team patrol the Shopping Centre and car parks on a regular basis. They ensure the safety and well-being of both our shoppers and our retailers. Their responsibility is to maintain a welcoming, peaceful, and safe environment in and around the centre. Any unusual or undesirable activities should immediately be brought to their attention. They can be reached by telephone on 01226 295355.
First Aid
All Alhambra Centre Security Officers are First Aid trained and available to assist in all incidents. If you experience a problem whilst in the centre, report it to a member of staff (identifiable in their Q3 Services uniform) as soon as possible and first aid will come to you. You have the right to refuse first aid and any further medical assistance.
Store Map
Plan your visit and find your favourite store with our handy centre map
Contact Us
Alhambra Shopping Centre, Cheapside, Barnsley, S70 1SB
Postcode for SatNav & Deliveries: S70 1SF
Retail Opportunities
Alhambra Shopping Centre has many advertising and promotional opportunities available throughout the Centre both for retailers and external companies. A copy of the latest commercial opportunities brochure can be downloaded here.
Advertising Opportunities
For all advertising opportunities within the centre please contact:
theglassworks@barnsley.gov.uk
Promotion Space / RMU Bookings
For promotion space or RMU bookings please contact:
theglassworks@barnsley.gov.uk
Digital Screen Advertising
For digital screen advertising enquiries, contact our media partners, Boomerang Media – Boomerang Media offer effective and targeted out of home advertising solutions within premium environments, providing brands with a unique and valuable opportunity to engage with those desirable, hard to reach people.
Contact: sales@boomerangmedia.co.uk
Tel: 01252 368 368
boomerangmediagroup.co.uk
Lift Door advertising
Lift door advertising – Limited Space
Contact: info@limited-space.com
Tel: +44 (0) 1202 708 884
limited-space.com
Letting Enquiries
For initial enquiries please contact theglassworks@barnsley.gov.uk
Your Privacy
1. About this Policy
Barnsley Shopping Centre Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits our website and will only collect and use personal data in the ways that are described below, in a manner that is consistent with our obligations and your rights under the law.
Our website may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.
Please read this policy carefully and ensure that you understand it. You will be required to read and accept this policy when using any form on our website. If you do not accept and agree with this policy, you must stop using our website immediately.
2. Definitions & Interpretation
In this policy, the following terms shall have the following meanings:
“cookie”
means a small text file placed on the device you use to visit our website which may hold data about you. Details of the cookies used by our website are set out in this policy;
“Cookie Law”
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;
“GDPR”
means the General Data Protection Regulation;
“personal data”
means any and all data that relates to a person who can be directly or indirectly identified by that data. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and
“we/us/our/our business/Alhambra Centre/Alhambra Shopping Centre”
means Barnsley Shopping Centre Ltd, a limited company registered in England under company number 53745 (Registered in Guernsey), whose registered and main trading address is Alhambra Centre Management, Cheapside, Barnsley, South Yorkshire, S70 1SB.
“our website”
means https://www.alhambracentre.co.uk
3. Information About Us
Alhambra Shopping Centre
Our website is owned and operated by Barnsley Shopping Centre Ltd, a limited company registered
Data Protection
This Policy applies to personal data collected by CCTV and or Electronic Access Control Systems (EACS) at The Alhambra Shopping Centre.
This information forms part of our privacy policy.
Closed Circuit Television (CCTV), Body Worn Cameras & Electronic Access Control Systems are in operation at The Alhambra Shopping Centre.
Where these systems are able to process Data which by itself or with other Data available to us can be used to identify you, this is known as Personal Data.
This data protection policy sets out how we use that personal data.
We take the security of your personal data very seriously and take a stringent approach to data protection including its secure storage and taking the appropriate technical, physical and organisational steps to protect it. We regularly evaluate whether it is necessary and proportionate to use a CCTV system for which we are responsible as Data Controllers. We have conducted a privacy impact assessment and an annual audit is undertaken to ensure that correct legal procedures are followed.
We have also had a Lawful Purpose Assessment conducted and documented and then this is reviewed annually.
Prior to disclosing any CCTV footage, we seek the advice of a specialist data protection advisory service Datpro to protect your personal data from inappropriate or wrongful disclosure.
Your data will not be processed or stored outside of the European Economic Area (EEA)
The types of personal data we collect and use
CCTV and Body Worn Cameras; the lawful basis for processing personal data by the use of these systems are: For the legitimate interest of The Alhambra Shopping Centre as the Data Controller or that of other persons or organisations.
We will use the data obtained from CCTV images for the purposes set out below
For the purposes of,
- Good property management.
- Maintaining the security of the premises and the prevention and investigation of crime.
- To monitor goods and services.
- For health and safety.
- For Protecting the rights, property and for the personal safety of the occupiers of the buildings, including the staff and the tenants, visitors to the buildings including, the tenant’s staff, visitors to the building or premises including members of the public and those of The Alhambra Shopping Centre.
- When you exercise your rights under data protection law and make requests.
- Based on your consent. When you request us to disclose your personal data to other people or organisations such as a company handling a claim on your behalf, or otherwise agreed to disclosures:
- For the security and wellbeing of equipment and vehicles
Retention Period
CCTV recorded images
Recorded images will be kept for a limited period only usually a maximum of 30 days and are then erased.
The exception being where images are required for evidential purposes or another legally valid reason including responses to your legal rights (subject rights).
The Data will be collected directly during any visits you make to The Alhambra Shopping Centre.
Electronic Access Control System the Lawful Basis for Processing Personal Data via the use of an Electronic Access Control System is:
For the legitimate interest of the data controller or that of other persons or organisations.
We will use your data for the purposes set out below
The data will be collected directly and may include a combination of the following Personal Data dependant on the system itself and its objectives.
Your name
Your photographic image
The company you work for
Your position within that company
Your vehicle registration number
Your address and contact details
The Access Control System may record the days / times that you enter and leave the premises.
This information will not be given to any third parties including your employer without first obtaining your permission and will not be used to make any automated decisions concerning your employment.
Prior to any of your data being entered or processed by or into an access control system you will be advised of the exact content of the required data and the purposes for which your data will be used.
You will have the right to question why the data is required and to object to anything that you do not want to be processed.
Where you give your consent to your personal data being processed you will have the right to withdraw that consent at any time.
Retention Periods
Your data will only be kept within the access control system for the duration of time during which you asked to use the system in order to gain entry and to leave the premises where it is installed.
Following which your Data will be deleted from the system, for example when and if you are no longer employed in the building or are not intending to re-visit the building again.
We will process your personal data:
As necessary to comply with a legal obligation, e.g.:
- When you exercise your rights under data protection law and make requests:
- For compliance with legal and regulatory requirements and related disclosures:
- For establishment and defence of legal rights:
- For activities relating to the prevention, detection and investigation of crime:
- To verify your identity.
- For the security of the premises
- For Health and Safety
- For the safety and security of tenants, their employees and members of the public
- For Good property/estate management
Sharing of my personal data
Subject to applicable data protection law we may share your personal data with:
- Companies and other persons providing services to us:
- Courts and Law enforcement agencies to comply with legal requirements, and for the administration of justice:
- In an emergency or to otherwise protect our vital interests:
- To protect the security or integrity of our business operations and those of our tenants
- The tenants of the premises
- For Health and Safety
Automated decision making and processing
Your data will not be used in order to make any automated decisions which may or could significantly affect you
Your rights under applicable data protection law
Your rights are as follows:
- The right to be informed about the processing of your personal data:
- The right to have your personal data corrected if it’s inaccurate and to have incomplete personal data completed.
- The right to object to processing of your personal data:
- The right to have your personal data erased (“the right to be forgotten”)
- The right to request access to your personal data and information about how we process it (Subject Access requests)
- The right to move, copy, or transfer your personal data (data portability) and
- Rights in relation to automated decision-making including profiling
If you have any further questions, suggestions or requests not covered by this privacy policy please contact The Alhambra Shopping Centre on 01226 295 355 or our specialist data protection advisors Datpro Limited, telephone 0161 480 4580 or e-mail info@datpro.co.uk
You also have the right to complain to the Information Commissioner’s office. It has enforcement powers and can investigate compliance with data protection law:
The contact details are as follows
Website www.ico.org.uk
| England The information Commissioners Office Wycliffe House, Water Lane, Wilmslow SK9 5AF Telephone 0303 123 1113 Email: casework@ico.org.uk | Scotland Information Commissioners Office 45 Melville Street, Edinburgh EH3 7HL Telephone 0131 244 9001 Email: Scotland @ico.org.uk |
| Wales Information Commissioners Office 2nd Floor, Churchill House, Churchill Way, Cardiff, CF10 2HH Telephone 0292678400 Email: wales@ico.org.uk | Northern Ireland Information Commissioners Office 3rd floor, 14 Cromac Place, Belfast BT7 2JB Telephone 02890278757 Email: ni@ico.org.uk |
